Josh Lamey
Profile

A seasoned managed service provider Support Engineer with 11 years of experience and a Master’s degree in Data Science, specializing in Natural Language Processing (NLP). Currently studying for the Microsoft Azure Data Science certification. Proven track record in troubleshooting, case escalation, long-standing case research, and training junior engineers. Demonstrated expertise in server and performance log trend analysis, customer interaction, and project management.


Proficient in data querying, data cleansing, programming in PowerShell, Graph API, Python and R, problem-solving, deep technical analysis, and SQL database management. Experienced in using AI tools like Copilot and ChatGPT for correspondence and code assistance. Strong soft skills, such as handling client escalations, effective communication and delivering technical information to a business leader audience.


Seeking to leverage these skills and experiences to transition into a Data Science role.
Education

MS Data Science & Analytics

2020 - 2022 at Elmhurst University, Illinois

BS Biology

1999 - 2003 at University of South Carolina, Spartanburg, SC

Professional Experience

Senior M365 and Azure Support Enginer

From 2019 to March, 2024 at Avanade, Charlotte, NC

  • Promoted roughly 2 years early due to personal performance and technical growth.
  • Matrixed work with PowerBI dashboard creation, involving connecting to multiple sources and cleansing data.
  • Consultative client project work involving M365 License analysis, reducing spend by 22%.
  • Extensive PowerShell and Microsoft Graph integration, querying and report generating experience.
  • Skilled in Power Apps Flow/Automate requirements gathering, design, build and deploy actions.
  • Experience administering Azure Databricks environments.
  • Responsible for meeting SLA with casework, escalations, problem investigations, change request generation and project deliverables, and being flexible and available for junior engineer questions and training.
  • Collaborated with the team to create solutions and help to build knowledge and expertise within the group.
  • Completed Master of Science in Data Science while working full time.


    • M365 and Azure Support Engineer

    From 2017 to 2019 at at Avanade, Charlotte, NC

  • Managed service provider support engineering.
  • Request, Incident, Problem and Change case creation, investigation and resolution.
  • Mentoring junior engineers in M365 and Azure technologies.

    • Certifications
    Skills
    • Python
    • Data Wrangling
    • Classification Algorithms
    • Regression Algorithms
    • Bayesian Algorithms
    • Data Cleansing
    • Python Notebooks
    • (PCA) Principal Component Analysis
    • (EDA) Exploratory Data Analysis
    • SQL Querying and Administration
    • Statistical Research Design
    • Minimal Viable Product (MVP)
    • (NLP) Natural Language Processing
    • TensorFlow
    • Databricks and Hadoop
    © 2003 - 2024 Josh Lamey / DeepFriedAI.com